Shipping Policy
We are proud to offer free standard shipping within the United States! Express options are available for additional costs. International options are also available, please proceed to checkout to see additional options.
Estimated Shipping Times:
- Standard Shipping: 3 to 5 business days
- Express Shipping: 1-2 business days
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Return & Exchange Policy
We take pride in our Groomie Hers products and want you to be happy using them. All of our products (non-consumable) carry a 75-day return and exchange policy. If you are not satisfied with a product you purchased from HerGroomie.com, or have a defective issue, you can return it for a refund within 75 days of your receipt of the product. For products purchased from an authorized dealer, including Amazon, their return policy applies, so please contact them directly for more information. To the extent allowed by applicable law, products purchased from an unauthorized retailer are not covered by our return policy.
If you wish to return part of your order, we will refund the purchase price of each item from your original order, less any shipping fees.
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How to Process a Return, Exchange or Warranty
If at any point in the first 75 days you decide that you're not 100% satisfied with your new product, return it for a full refund or exchange. Simply CLICK HERE to start your return or exchange process automatically.
Products must be returned in like-new condition with the original packaging to be eligible for a refund. Consumable products (serums, skincare, etc.) cannot be returned for a refund, if unsealed or used.
Our return policy is applicable only to orders placed on https://hergroomie.com
Please note that our return policy does not apply to single refill replacements, monthly subscriptions and recurring charges, or extra accessories for GlowUp devices. Single refill replacements, monthly subscriptions, and extra accessories are non-refundable.
Return shipping labels may or may not be provided by Groomie Hers at this time.